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Sewingmachinesplus.com Store PoliciesBest Deal Guarantee: Buy with confidence. If you find a lower advertised price from any authorized U.S. dealer, call or email us and we will match the deal including shipping. Products must be in new condition, in stock and ready for immediate delivery and sold by an authorized dealer. Our Best Deal Guarantee applies even 30 days after your purchase. Simply contact us via phone or email and we'll refund the difference after verification. 100% Customer Satisfaction Guarantee: Your satisfaction is our top priority. We at Sewingmachinesplus.com are committed to providing you with the best on-line shopping experience in the business. Accepted Forms of Payment We accept Visa, MasterCard, American Express, Discover, Paypal, Google Checkout, Cashier's Check, Purchase Orders, eCheck, and Financing through Wells Fargo and/or Home Source. Purchase Order Policy Purchase orders are only available as a payment option for businesses, established companies, government and educational institutions. In order to place a purchase order please call toll free 800-401-8151 and any one of our friendly staff will take your order over the phone. If you are interested in financing on your order, please see our Financing page for instructions: http://www.sewingmachinesplus.com/wf-financing.php. Sales Tax Sales tax at the rate of 8.75% is applied to all orders being shipped to a California address. Orders shipped to addresses outside the state of California are not charged sales tax. Order Processing and Shipping: We will ship to locations within the United States and Canada. We do not ship to any other country at this time. Within the continental United States (the contiguous 48 states), shipping is FREE to the customer on orders over $199. Orders being shipped to Hawaii, Alaska, and Canada are not eligible for free shipping. Shipping rates may be calculated by clicking the Checkout button in the shopping cart. Free shipping does NOT apply to any item that requires freight ground delivery. On all orders that require freight ground delivery, we will immediately contact you by phone to give you the freight charges. Click here for freight shipping policies. We ship most orders via UPS Ground. Items that are shipped directly from the manufacturer will be shipped using the manufacturer's preferred method (either UPS or FedEx). Packages that weigh less than 1 pound are shipped via USPS Priority Mail. On orders that include free shipping, we reserve the right to choose the carrier of our choice to accommodate the most efficient method of getting the product to you. Shipping charges in the shopping cart are approximate UPS rates. Please keep in mind that UPS and FedEx do not ship to PO Boxes. Do not provide a PO Box as your shipping address if the merchandise will not be shipped via USPS. (Additionally, providing a PO Box as your shipping address will not cause us to ship via USPS for you. If you have experience with UPS delivering to your PO Box, please call us and we'll make the exception; however, if the package gets denied and rerouted, you will be charged all applicable shipping costs.) All orders will be processed within 1-2 business days. Orders placed on weekdays before 2pm Pacific time will usually be shipped the same day. Orders placed on Friday after 3pm, Saturday, or Sunday are processed on Monday. Processing and shipping does not take place on weekends or holidays. Regarding expedited shipping: Expedited shipping is effective based on when the item is sent out, not from the time the order is placed. If we have an item in stock, we can generally have it sent out the same day we receive an order or on the following day. Items that must be special-ordered or drop-shipped by the manufacturer cannot be sent through an expedited method. UPS Ground transit times are approximated on the map below, and measured in business days (Monday through Friday):
Any customer that refuses their package will be charged the original shipping cost, plus the cost of shipping to have the item returned back to us. Freight Shipping Policy: So that heavy-item orders can go as smoothly as possible, please read the following specifications and conditions for delivery of cabinets and assembled industrial machine tables.
Return Policy: Sewingmachinesplus.com has a 30-day return policy for most items on our website. To return an item for any reason, simply contact us via phone or e-mail info@sewingmachinesplus.com and explain to us why you wish to return the item. We will issue a Return Merchandise Authorization (RMA) number, along with instructions on returning your purchase. Please do not try to return an item without a Return Authorization Number; as different products must be returned to different locations. General Returns:
Regarding items such as bobbins, presser feet, or any other sewing accessory that requests you to provide your machine brand and model: If you do not provide us with your machine information, we are not responsible for part incompatibility. You may exchange resulting incompatible products, but the required shipping costs shall be at the customer's expense. Note: Unless specifically stated as "commercial" or "industrial", the sewing machines and vacuums we sell are not intended for commercial use. Any commercial use of a home sewing machine or vacuum constitutes abuse of the product and will void all warranties, including the 30 day return policy. Packages that are returned or refused will be refunded with a 15% restocking fee. Shipping charges will not be refunded. It is your responsibility to make sure you are available to receive the package and that all shipping information is correctly entered. Non-returnable items:
Defective Merchandise: If you receive an item that is defective, notify us of the problem to arrange for a refund, replacement or item exchange. These return policies are subject to change at any time. Privacy Policy This privacy notice discloses the customer privacy practices of Sewingmachinesplus.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
Information Collection, Use, and Sharing We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information
Security Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (800) 401-8151 or click here to send email. Pricing Variables Website Errors If an item is listed at an incorrect price or with incorrect information, then at our sole discretion we reserve the right to refuse orders for that item, contact you for instructions, or cancel your order and notify you of the cancellation. We reserve the right to limit quantities, even after you have submitted an order from our Website. We apologize for any inconvenience that this may cause you. |
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