FREE Shipping on orders $35 and up.
Most orders are processed and shipped same day. Orders placed on Friday after 3pm, Saturday, or Sunday are processed on Monday. Processing and shipping does not take place on weekends or holidays.
Within the continental United States (the contiguous 48 states), Shipping is FREE to customers on orders over $35. Orders being shipped to Hawaii, Alaska, Canada, APO's, FPO's and DPO's are not eligible for free shipping. Also, the free shipping policy does not apply to large or heavy items that require special shipping methods such as assembled industrial sewing machines and some sewing cabinets.
Before calling our customer service department always make sure you have checked your spam/junk folders for any emails containing order confirmations or tracking numbers.
Monday-Friday: 6:00 am - 6:00 pm PST
Saturday/Sunday: 7:00 am - 3:30 pm PST
If you would prefer to correspond by e-mail, help is available through our staff of experts (If you are e-mailing us with a question about your order, please include your order number in your e-mail).