I placed an order for the Brother embroidery machine. The picture in the book was exactly like the one I needed to replace. I paid extra for shipping, it took it 7 business days to arrrive. When I received the package it was not at all what was pictured on the web page. I was very disappointed. Called customer service and was told it was my fault I should have read the full description. She gave me an RA #, I returned it the next day. I still have not received a credit for my order. Disappointed. I will add that this is the first time I have had any trouble at all with Sewing Machine Plus. My way of thinking they should have realized the mistake before shipment. The one I purchased was 139.00 which is what I paid, the one I received was 89.00 That should have been a red flag somewhere. Will I stop shopping with them, no, they have never been anything but great. Anyone can make a mistake, I just think customer service should have made an attempt to work with me. I spent extra for shipping the first time, and I had to spend $12 to ship it back. Thanks for listening.